| See Riverside Spec Sheet under Product Details |
Delivery Time:
The estimated delivery time will be approximately 8 weeks from the time of order.
Shipping Fees:
Additional charges may be assessed based on each individual order. Shipping charges for furniture items are estimated at checkout and finalized before processing. You will be contacted personally with any shipping charge changes that may occur on your order. Reasons for shipping charge changes include, but aren't limited to:
Accepting Delivery:
Bertch Furniture will ship via common carrier. The important thing to remember about common carrier deliveries is that you should sign for your shipment AFTER you have checked to make sure that it arrived to you safely and have noted any issues on the delivery receipt!
If the packaging shows any evidence of a problem, truck drivers are able to wait up to 15 minutes while you break the shrink wrap and inspect individual items for any damage, and make sure the correct amount of pieces were delivered. Do not be intimidated by the driver. If you notice any damage, you are allowed to break the shrink wrap on the skids to inspect individual items. If any item is clearly damaged or missing, or if you have any doubt about any item being damaged or missing, you MUST do the following:
If part or all of your shipment is damaged and you did not note this in any way on the delivery receipt, we CANNOT guarantee any compensation for damages. By signing your name on the delivery receipt without noting any damages, you are stating that you have received your shipment in acceptable/good condition.
Returns:
If you have questions regarding returns or damages to your furniture, please contact us at cs@nathosp.com. To view our returns policy, please visit here.
Any Questions? Call Us 1-800-526-8224
The estimated delivery time will be approximately 8 weeks from the time of order.
Shipping Fees:
Additional charges may be assessed based on each individual order. Shipping charges for furniture items are estimated at checkout and finalized before processing. You will be contacted personally with any shipping charge changes that may occur on your order. Reasons for shipping charge changes include, but aren't limited to:
- Oversize Shipments - Multiple Pallets
- Residential Addresses
- International Shipments
Accepting Delivery:
Bertch Furniture will ship via common carrier. The important thing to remember about common carrier deliveries is that you should sign for your shipment AFTER you have checked to make sure that it arrived to you safely and have noted any issues on the delivery receipt!
If the packaging shows any evidence of a problem, truck drivers are able to wait up to 15 minutes while you break the shrink wrap and inspect individual items for any damage, and make sure the correct amount of pieces were delivered. Do not be intimidated by the driver. If you notice any damage, you are allowed to break the shrink wrap on the skids to inspect individual items. If any item is clearly damaged or missing, or if you have any doubt about any item being damaged or missing, you MUST do the following:
- Note it clearly on the delivery receipt before signing
- Do not refuse delivery
- Keep your copy of the delivery receipt and contact us within 24 hours at 1-800-526-8224
- Keep the damaged packing materials for inspection
- Take pictures of the damaged items and packaging
If part or all of your shipment is damaged and you did not note this in any way on the delivery receipt, we CANNOT guarantee any compensation for damages. By signing your name on the delivery receipt without noting any damages, you are stating that you have received your shipment in acceptable/good condition.
Returns:
If you have questions regarding returns or damages to your furniture, please contact us at cs@nathosp.com. To view our returns policy, please visit here.
Any Questions? Call Us 1-800-526-8224
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