REPLACEMENT ROLLAWAY MATTRESSES

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Delivery Time:

The estimated delivery time will be approximately 2-5 business days from time of order.

Shipping Fees:

Additional charges may be assessed based on each individual order. You will be contacted personally with any shipping charge changes that may occur on your order that differ from the calculated shipping at checkout. Reasons for shipping charge changes include, but aren't limited to:

• Oversize Shipments - Multiple Pallets
• Residential Addresses
• International Shipments

Accepting Delivery:

Replacement Rollaway Mattresses ship via LTL. If any item is clearly damaged or missing, or if you have any doubt about any item being damaged or missing, you MUST do the following:

• Note it clearly on the delivery receipt before signing
• Do not refuse delivery
• Keep your copy of the delivery receipt and contact us within 24 hours at 1-800-526-8224
• Keep the damaged packing materials for inspection
• Take pictures of the damaged items and packaging

If part or all of your shipment is damaged and you did not note this in any way on the delivery receipt, we CANNOT guarantee any compensation for damages. By signing your name on the delivery receipt without noting any damages, you are stating that you have received your shipment in acceptable/good condition.

Returns:

Replacement Rollaway Mattresses are non-returnable. Some exceptions may apply. Any return where the packaging/product is damaged, not in resellable condition or which requires repackaging by our warehouse, is subject to a 15% restock fee. Simply contact us for return authorization number and information. If you have questions regarding returns, damages or defects to your merchandise, please contact us at cs@nathosp.com. To view our returns policy, please click here.

Any Questions? Call Us 1-800-526-8224